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WIMSY | Returns & Exchanges

Wimsy sales are final. Due to the nature of our headpieces we do not accept returns or offer refunds. You receive pictures of the completed item before it is posted, giving us ample time to adjust anything yo are unhappy about.

Customers must e-mail their concerns once they receive pictures of the completed headpiece.

Please be aware that the customer is responsible for all shipping charges.

If an item is damaged as a result of quality or craftsmanship, customers must e-mail their concern within 5 days of receiving items for an exchange.

If you encounter an issue with your purchase please contact us ASAP at wimsyza@gmail.co.za

PLEASE NOTE : IN MOST CASES DESIGNS ARE MADE TO ORDER

Manufacture times: this is subject to change due to order volumes.

Orders: 3-4 weeks from date of payment. Each item is custom made. We do not mass produce.

Rush orders: If you need a headpiece urgently, we can chat via email. But I do recommend hiring an existing piece instead.

Our headpieces are made by hand, therefore this process and availability of materials means that each item will have slight variations. We will however, inform you before starting on the order.

FAQ PAYMENT : HOW DOES PAYMENT WORK?

PAYMENT OPTIONS:

EFT – On placing your order you will receive an automated confirmation email, in this email you will receive bank details for EFT payments. Once we have received your payment your order will be placed in our production schedule.

PAYFAST – Credit cards, debit cards and EFT’s are processed by this trusted 3rd party for more info see https://www.payfast.co.za

FAQ CUSTOM ORDERS : CAN YOU DO ALL DESIGNS IN A VARIETY OF METAL FINISHES?

We use silver, rose gold and yellow gold plated wire. Please select the choice of colour you would require when placing your order.

CAN I SEND YOU AN IMAGE OF SOMETHING I FOUND THAT I WOULD LIKE TO HAVE MADE?

Yes, I find it beneficial to work with inspiration images.

However, we do not “copy” other Designer’s work and we will make our interpretation thereof. We always send images for approval before dispatching the finished item.

SHIPPING

We use a reliable door to door courier which takes 3-5 working days and costs R90. Please select this option from menu when choosing delivery.

Overnight delivery must be collated by the client. Please select this option from menu when choosing delivery.

You can collect your headpiece from our studio in Cape Town. Please select this option from the menu when choosing delivery.

WILL YOU LET ME KNOW WHEN MY ORDER IS READY TO DISPATCH?

Yes we send an email notification on the day before delivery. The email will have your tracking number.

LOCATION : DO YOU HAVE A PHYSICAL RETAIL STORE?

No we do not have a store. We do, however have a studio where we see clients by strict appointment for consultations.

I AM IN CAPE TOWN, CAN I VISIT YOU TO DISCUSS MY CUSTOM ORDER REQUIREMENTS?

Yes, you are most welcome to book a consultation

https://qznqigkfzjgnjxfakt.10to8.com

CAN I COME AND SEE YOUR ITEMS IN PERSON?

Yes, you are most welcome to book a consultation via https://qznqigkfzjgnjxfakt.10to8.com