Once your order has been placed, an invoice will be sent via email.
The invoice must be paid in full for a hired headpiece to be booked for your event date.
Please use the invoice number when making a payment, not your name or telephone number. Only the invoice number which is on the top of the invoice. It allows correct allocation of funds.
You can collect your headpiece the Thursday before the event.
You must return the headpiece the Monday after the event between 10am-8pm.
A refundable deposit of R200 is required.
You receive the refundable deposit back when the headpiece is returned in its original packaging, undamaged and on time.
If a headpiece is damaged on its return, you will be liable for the full cost of the headpiece. The full cost will be noted on your invoice so that there is no confusion. The difference must be paid in cash when you return the headpiece.
Headpieces are hired out to you with the expectation that you agree to the terms of this policy and will adhere to them as outlined here.
For Custom Purchases:
For a custom made headpiece the invoice must be paid by the date specified on invoice. Work on a custom piece will not start until payment is made.
Custom pieces have a lead time of 3-4 months.
Your headpiece can be posted to you or you can opt to collect in Kensington Cape Town.
For postage there is an additional cost of R90.
A video of the headpiece will be sent to you via whatssap upon request.
Any changes you would like to have made must be communicated when you come for a fitting or once you have received photos or a video.
Two changes are allowed after which you will be charged an additional cost for more alterations.
It is imperative to communicate your likes or dislikes about the finished product clearly and honestly so that if alterations need to be made, we can do so to the best outcome. I do not take offense to any feedback as the most important issue is that you are 100% happy with your headpiece.