For a custom made headpiece the invoice must be paid by the date specified on invoice. Work on a custom piece will not start until payment is made.
Custom pieces have a lead time of 3-4 months. This means that from date of payment, it takes 3-4 months to source materials and create your headpiece. Each headpiece is made by hand with each component specifically made to complete your headpiece. I try my best to keep you updated as I work on your design.
Your headpiece can be posted to you or you can opt to collect in Kensington Cape Town.
For postage there is an additional cost of R99.
A video or pictures of the headpiece will be sent to you.
Any changes you would like to have made must be communicated when you come for a fitting or once you have received photos or a video.
Two changes are allowed after which you will be charged an additional cost for more alterations.
It is imperative to communicate your likes or dislikes about the finished product clearly and honestly so that if alterations need to be made, we can do so to the best outcome. I do not take offense to any feedback as the most important issue is that you are 100% happy with your headpiece.