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WIMSY | Frequently Asked Questions

Wimsy | FAQ

How do I order?
Contact me via email at wimsyza@gmail with your name, surname, telephone number, date of event and a picture of what you would like to book. If you need a custom piece, please specify colours and other specifics you need. You can set up a consultation to discuss what you’d like to have made. Consultations are free, please use booking link on home page.

Is there a consultation fee?
No, consultations are free.

Is there a deposit needed and when do I pay it?
I have a R200 refundable deposit added to your invoice for pieces that are booked for hire. This deposit is returned to you when you return the headpiece in same condition, in the packaging provided  and on time.

But the invoice needs to be paid in full for the headpiece to be booked, or work on a custom piece to begin.

What days are appointments?
Appointments are on Saturdays and Sundays between 11pm-9pm in half hour slots. All available times are listed on the booking link on the homepage.
Please be punctual for your appointment.

What is price range of Headpieces?
Hire: They range from R200-R550.

Purchase: They range from R850-R2500

Do you have pieces for hire?
Yes, headpieces for hire are listed with prices on the website.

Do you have stock on hand?
I do not have stock on hand for purchase but there are headpieces for hire.

All of our headpieces are made by hand, we do not mass produce. Items purchased or custom made have a lead time of 3-4 months depending on the amount of orders I have.

How does hiring work?
Once you decide on a headpiece, an invoice will be sent to you via email. This must be paid by the date on the invoice to secure the headpiece for the date you require. Collection is on the Thursday before the event date and it needs to be returned the Monday after the event. Headpieces can be made from scratch for you to hire. Invoices will be sent via email and must be paid in full before you collect. Please read through the Policy

Where are you based?
I am based in Kensington, Cape Town

Do you do scarf styling?
No I do not.

How long in advance must I book a custom or a for hire headpiece?
Please book custom pieces a minimum of 3 months in advance. Pieces for hire can be booked 1 month in advance. We do accommodate last minute hiring needs.

How do I know if it will suit my face?
The fit of each headpiece relies on how you wear it. if you feel that it does not look right when you put it on, move the headpiece forward or backward to see what works best for you. I maintain that a headpiece should make you look different when you put it on, something in your face must change.

When do I collect and return the headpiece?
Collect the Thursday before the wedding. Return the Monday after the wedding.