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WIMSY | Frequently Asked Questions

Wimsy | FAQ

How do I order?
Contact me via email at wimsyza@gmail with your name, surname, telephone number, address, date of event and a picture of what you would like to book. If you need a custom piece, please specify colours and other specifics you need. You can set up a consultation to discuss what you’d like to have made. Consultations are free, please use booking link on home page.

Is there a consultation fee?
No, consultations are free.

Is there a deposit needed and when do I pay it?
I have a R200 refundable deposit added to your invoice for pieces that are booked for hire. There is a pay-by-date on the invoice.This deposit is returned to you when you return the headpiece the day after the event,in the same condition and in the packaging provided when collected.

What days are appointments?
During Covid Lockdown, we are not doing consultations, but we are more than happy to chat via whatssapp or email and help with any concerns.

Appointments are on Saturdays and Sundays between 11pm-9pm in half hour slots. All available times are listed on the booking link on the homepage.
Please be punctual for your appointment.

What is price range of Headpieces?
Hire: They range from R200-R550.

Purchase: They range from R850-R2500

Do you have pieces for hire?
Yes, headpieces for hire are listed with prices on the website.

Do you have stock on hand?
I do not have stock on hand for purchase as we make as the item is ordered. .

All of our headpieces are made by hand, we do not mass produce. Items purchased or custom made have a lead time of 3-4 months depending on the amount of orders I have.

How does hiring work?
Once you decide on a headpiece, an invoice will be sent to you via email. This must be paid by the date on the invoice to secure the headpiece for the date you require. The headpiece will be delivered to the address provided by you two days before your event. Invoices will be sent via email and must be paid in full by date specified on the invoice or the booking will be cancelled. The headpiece will be collected at the same address on the Monday after the event.

How does a custom order work?

You can email us at wimsyza@gmail.com with some pictures of the ideas you have and colour preferences. Once the headpiece has been confirmed, you will receive an invoice via email.  The invoice needs to be paid in full by the date specified on invoice before work on the headpiece starts. Once the headpiece is completed, a picture will be sent to you for approval. Two changes are allowed after which there will be an extra cost. Once you confirm that you are happy with the end result, we post the headpiece to you or you can collect it in Kensington.

Where are you based?
I am based in Kensington, Cape Town

Do you do scarf styling?
No I do not.

How long in advance must I book a custom or a for hire headpiece?
Please book custom pieces a minimum of 3 months in advance. Pieces for hire can be booked 1 month in advance. We do accommodate last minute hiring needs.

How do I know if it will suit my face?
The fit of each headpiece relies on how you wear it. if you feel that it does not look right when you put it on, move the headpiece forward or backward to see what works best for you. I maintain that a headpiece should make you look different when you put it on, something in your face must change. If you are unsure, it is best to arrange a consultation to do a fitting.

When do I collect and return the headpiece?
Headpiece are now delivered 2 days before your event and collected the Monday after the event. Please provide correct address when booking a headpiece. There is no additional cost for this service.