FAQ

How do I order?

All you need to do is browse our catalogue on the website and once you’ve found what you’re looking for, add it to your cart and proceed to the checkout page. You will be prompted to enter your details and once completed, you will proceed to the payment portal via Payfast. Once payment has been processed, your order will be placed and we will be in contact thereafter!

Is there a consultation fee?

No, consultations are free.

What days are appointments?

During Covid-19 lockdown, we are not doing consultations, but we are more than happy to chat via Whatsapp or email and help with any concerns.

Appointments are on Sundays between 10:30am-12pm in half-hour slots. All available times are listed on the booking link on the homepage.

Please be punctual for your appointment.

Do you have pieces for hire?
Yes, headpieces for hire are listed with prices on the website.
Do you have stock on hand?

I do not have stock on hand for purchase as we make as the item is ordered. All of our headpieces are made by hand, we do not mass produce. Items purchased or custom-made have a lead time of 3weeks to 4 months depending on the number of orders I have.

How does hiring work?

All you need to do is head over to our hire section and select the product you would like to hire. You then need to select the date and time that you’d like to book the headpiece for. Please note that if the time is not available, it means that it has already been booked out. When completed, proceed to the checkout page and pay for your booking. The headpiece must be collected/delivered two days before your event. The headpiece will then be collected at the address you provide on the Monday after the event or returned by you.

How does a custom order work?

You can fill out the form on the custom design page or email us at info@wimsy.co.za with some pictures of the ideas you have and colour preferences. Once the headpiece has been confirmed, you will receive an invoice via email. The invoice needs to be paid in full by the date specified on the invoice before work on the headpiece starts. Once the headpiece is completed, a picture will be sent to you for approval. Two changes are allowed after which there will be an extra cost. Once you confirm that you are happy with the end result, we post the headpiece to you or you can collect it in Kensington.

Where are you based?

I am based at 18A 7th Street, Kensington, Cape Town.

Do you do scarf styling?

No, I do not.

How long in advance must I book a custom or a for hire headpiece?

Please book custom pieces a minimum of 3 months in advance. Pieces for hire can be booked 1 month in advance. We do accommodate last-minute hiring needs where we can.

How do I know if it will suit my face?

The fit of each headpiece relies on how you wear it. if you feel that it does not look right when you put it on, move the headpiece forward or backward to see what works best for you. I maintain that a headpiece should make you look different when you put it on, something in your face must change. If you are unsure, it is best to arrange a consultation to do a fitting.

When do I collect and return the headpiece?

Headpieces are collected 2 days before your event and the courier will collect the Monday after the event. Please provide the correct address when booking a headpiece. There is no additional cost for this service.

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